Posts Tagged ‘consumer products’

No recession in obsessive branding

Journalist Lucas Conley wrote his book, “OBD: Obsessive Branding Disorder,” just before 2008’s financial and economic meltdowns. You would expect branding excess in an economic bubble. But what about in a near depression? If anything, Conley told me in an email exchange last month, the condition he calls OBD is likely to get worse.

“As for OBD in the current economy, I can condense my general observations down to a couple points: consumers are buying less and thinking more. The result of both is that brands are trying harder (either via marketing, discounts, redesigned packaging, etc.) to capture our attention, often driving greater desperation and obsessive branding. Why? When consumers buy less (cutting back on staples and skipping status buys) it means brands have to fight even more for a smaller piece of the pie. When consumers think more (Do I really need this salon shampoo? Isn’t the generic ibuprofen more or less the same as the pricier brand?), they tend to dispel brand myths and discover deals. And any time consumers do more thinking, brands have to fight harder to shortcut their logic with emotional appeals (faster and deeper than logic) or overwhelm them with more marketing, new packaging, etc.”

If Conley proves to be right, and I think he will, the extreme efforts of brands to occupy every nook and cranny of our lives will grow even more frantic and insidious in this rotten economy. And we’re not only talking about consumer products companies. Product and service companies of all stripes are running scared. They could resort to most anything to get customer attention.

Not that any of us would be so guilty, right? Conley says the marketers he interviewed for his book agreed obsessive branding was a widespread problem–it just didn’t apply to them. In other words, they know OBD when they see it; they just don’t see it in themselves.

How about those of us trying to operate our businesses and live our lives more sustainably? Are we better equipped to draw the line when it comes to marketing approaches that offer only the illusion of something innovative, better, unique? Or that deceive customers into believing we offer something they truly need, not just desire?

In this economy, devoted “greenies” in business are not exempt from diminishing prospects. Companies that in good times preach transparency and authenticity in their business practices may be challenged to maintain that commitment as sales rapidly disappear. Numerous incidences of greenwashing in recent years indicate even so-called advocates for sustainability are not above sleight-of-hand branding tactics.

Obsessive branding, Conley argues, distracts companies from what they ought to be doing–innovating. “Real change results from innovation that advances knowledge and improves quality of lives,” he writes. “Branding offers the satisfaction of a sense of change without the hard work.”

There are no shortcuts in the honest pursuit of sustainability. But businesses trying to be more sustainable will also become more innovative. And that will be their ultimate competitive edge.

Want to stand out in this dismal marketplace? Stick to the principles of sustainability. Lead with innovation. And when it comes to your brand, seek the middle ground between neglect and obsession.

P.S. A special note of thanks to McClenahan Bruer Communications, my previous agency, for hosting and introducing me to Lucas Conley last fall.

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Playing with green Air Jordans in a dead-end game

Say what you will about Nike, they know how to market and sell products. And they seem to take seriously the challenge of becoming a more sustainable manufacturer. Witness the 23rd version of its most high-profile product, the Air Jordan basketball shoe. It’s said to be Nike’s “first premium product designed according to the company’s sustainable standards.”

My question for Nike, and virtually any other manufacturer, is how do you square your boundless desire for growth and its associated requirement to make and sell more products with your stated objective of reducing your environmental impact.

Isn’t it a bit like exercising madly while eating ever-increasing amounts of low-calorie foods, and still expecting to lose weight? You can only exercise so much. Meanwhile, your caloric consumption steadily increases and eventually so does your weight. At some point, you have to start eating fewer calories.

Nike, and consumer products companies like them the world over, must at some point realize that selling ever-increasing amounts of products, no matter how low-cal (green), is an environmentally dead-end game. The earth’s natural resources are finite. Using them in smaller quantities per unit ultimately changes nothing when unit volume is always increasing. And that’s to say nothing about the carbon footprint of companies like Nike that continue to expand office space, send growing numbers of employees on countless airline trips around the globe and ship their products thousands of miles from where they are manufactured to where they are consumed.

Whether Nike or anyone else wants to admit it or not, there’s nothing sustainable about an economy dependent upon growing material consumption. Something has to give. And right now, Earth is doing all the giving. You won’t hear that in the new Air Jordan commercials.

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