Archive for July, 2011

10 steps to building a sustainable brand

An editor recently asked me to share how an organization could build a sustainable brand. I offered a 10-step approach for any business or nonprofit on the sustainability path. I’m curious what additions or changes you would make to this list: (more…)

Don’t know your customer? Look in the mirror

After several hours of questions and conversation earlier this week, my clients and I seemed only somewhat closer to nailing down their target customer. Then the business development manager shared a customer profile they drafted a couple months earlier. Funny thing, he could have just as easily been describing the people in his company.

Could it be that to know thyself is to know thy customer? At the very least, it’s a great place to start when your profiling a target audience. (more…)

Branding in world of monkey minds & popcorn brains

Anyone who’s meditated for even a minute knows the mind is in a habitual state of anarchy. A random thought arises, shouts for attention, only to be elbowed aside by another and another in rapid succession. This most human of conditions has been called monkey mind.

Now imagine our minds as we bury ourselves in social media, the Internet, smartphones, laptops, game consoles and televisions — often at the same time! This experience repeated often enough is producing what one University of Washington researcher calls “popcorn brain” — described as “a brain so accustomed to the constant stimulation of electronic multitasking that we’re unfit for life offline, where things pop at a much slower pace.”

So here’s something anyone with a brand, story or message might want to ponder: What happens when the monkey mind meets the popcorn brain? (more…)