Posts Tagged ‘sustainable branding’

10 steps to building a sustainable brand

An editor recently asked me to share how an organization could build a sustainable brand. I offered a 10-step approach for any business or nonprofit on the sustainability path. I’m curious what additions or changes you would make to this list: (more…)

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Greater sin: greenwashing or ignoring sustainability?

A business that strives to be sustainable but falls far short on its sustainability promises is committing “a greater sin” than a business that ignores sustainability but keeps its promises. That’s one of the findings of the new Sustainability + Branding Survey of sustainability advocates in business.

My partners and I in the Sustainable Branding Collaborative have released a summary report of the survey, which we conducted in late 2010. I encourage you to download a copy and see what your peers have to say.

When asked which is the “greater sin,” 78 percent of respondents said it’s worse for a business to make an effort to become more sustainable but allow its publicized promises on sustainability to far exceed its actual practices. Only 22 percent said it’s a greater sin for a company to make no claim or effort to become sustainable but otherwise deliver on all of its promises.

What’s clear from the survey is business executives committed to sustainability loathe greenwashing and value integrity. The findings validate the importance our group’s branding approach places on ensuring the sustainability practices of your employees and organization deliver what your brand promises.

Branding advice from sustainability proponents

The survey respondents’ top pieces of advice for companies branding more sustainable products and services include:

  • Be honest, be authentic, “walk your talk”
  • Build a solid sustainability foundation using methods such as The Natural Step Framework, whole systems thinking and triple-bottom-line accounting
  • Measure, verify and certify sustainability claims, preferably using a third party
  • Look at branding as a critical foundation for business success, not as a luxury

Does sustainability change branding?

Among other findings, respondents were almost evenly split on the question of whether the practice of branding should be different for an organization that is striving to become sustainable: 53 percent said no, 47 percent said yes.

Branding is branding, say the respondents who believe the practice of branding should be the same — regardless of whether a business is on the sustainability path. Those who believe the practice should be different say sustainable brands need to place a greater emphasis on authenticity, honesty and delivering on the brand promise than traditional brands do. They also believe branding must be approached as part of a comprehensive, company-wide effort to be sustainable.

No matter how you go about branding your business or product, the values of honesty, transparency and keeping your promises are paramount. Whether you believe these values can be instilled through traditional branding methods or require new approaches, the sustainability proponents in this survey strongly advise you to do what you say.

About the survey

The Sustainable Branding Collaborative conducted the Sustainability + Branding Survey November 10-17, 2010. The survey gathered online responses from 291 innovators and early adopters in the sustainable business movement.

 

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Imagining the ‘Sustainable Communicator’

Based on the scale of green marketing we see across all media today, you’d think the practice of sustainability is spreading like wildfire throughout business. And you’d be wrong.

I was reminded of the green vs. sustainability disparity as I was preparing a talk I gave last week to the Communicators Conference in Portland, Ore. In the talk I outlined a vision for what I called the “Sustainable Communicator.” If this vision came to pass today, I believe we’d see an immediate ratcheting back on the practice of green marketing and a spike in the practice of sustainability.

Let me explain.

First, consider these two studies from 2009:

  • In its study entitled “The Road Not Yet Taken,” the Sustainable Enterprise Institute reviewed the public information disclosed by companies in the Russell 1000 Index and concluded: “evidence of any broad spectrum adoption of sustainable business practices is not to be found.”
  • The Boston Consulting Group and MIT Sloan Management Review surveyed 2,000 business leaders worldwide as part of their study called “The Business of Sustainability.” The authors reported “a material gap between intent and action at most companies” they examined.

Which begs the question, if business is so slow to embrace sustainability, how can there be so much green marketing? I believe the explanation is this: Sustainability and green are two different concepts. They are not interchangeable. As The Natural Step Network tells us in their workshops, green is focused on details, tactics, environment and “less bad.” Sustainability is focused on whole systems, strategy, triple bottom line (not just the environment) and aligning with nature’s cyclical processes.

Retire green marketing

If I had my way, I’d retire green marketing, as I argued in a previous post. Green marketing in business is first and foremost product marketing. And as we know, you don’t have to be a sustainable business to produce a “green” product.

As the studies above indicate, businesses that adhere to the principles of sustainability and operate from a triple-bottom-line (people, planet, profit) philosophy are uncommon. That means the majority of “green” products are produced, marketed and/or sold by companies that fall far short of the sustainability ideal.

I’m not opposed to green products. We need more of them. But relying on otherwise brown companies to produce green products is at best a “less bad” situation (and clearly the primary reason for greenwashing). If we are to solve the pressing social and environmental issues of our time — clean water, peak oil, over-consumption, income inequity, population growth, climate change — we need businesses fully on board with sustainability.

Fusing brand, culture, sustainability

And here’s where the Sustainable Communicator comes in. This mythical professional fuses the practices of branding, culture change and sustainability into something completely new.

The Sustainable Communicator is a result of a fundamental shift in focus and responsibility:

  • from marketing green products to building sustainable businesses
  • from creating brand image to living your brand
  • from specialist in communications to leader in sustainability, organizational development and branding

Yes, the Sustainable Communicator remains an expert in communications. That goes without saying. She is also a leader in sustainability, triple-bottom-line management, culture change and collaboration.

I admit this is a tall order and unrealistic in the short term. But if business is going to be truly sustainable, it needs new leaders to emerge in all disciplines, including communications. Because we know there’s a significant gap between what business intends to do and what it’s actually doing in the areas of social and environmental responsibility.

The need to close this gap is the impetus behind my firm’s recent formation of the Sustainable Branding Collaborative and 4D Branding process.

Closing the intent vs. action gap

Communications professionals have a major role to play here. We can’t continue green marketing and pretend the gap doesn’t exist. The buck stops with us, as storytellers, to only share what we know to be true and to accurately reflect where our companies are along the path of sustainability.

But storytelling alone is too passive, too removed from the ultimate need of businesses to move farther and faster toward become truly sustainable. The Sustainable Communicator is more than a storyteller. She’s a hands-on leader in transforming business. And it’s in that experience she recognizes green marketing is a thing of the past.

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Sustainable branding: Promise is only half the story

“Promises are like babies,” an unknown author once said. “Easy to make, hard to deliver.”

Sounds like a good reason to never make a promise. Or better yet, good reason to think long and hard before making one.

Countless branding books and consultants describe a brand as a promise. That’s an inside-out view. If I’m on the outside looking at your business, I don’t care whether you make a promise. I care whether you keep it. My guess is millions of Toyota owners feel similarly today about that company’s promise of quality.

Promises have no value until or unless they’re consistently fulfilled. That gets lost among many who make their living in branding, communications and design. I used to be among them. Branding meant communicating a promise and persuading others to pay attention. If I did that well, I was doing my job.

My certainty about all of this gave way as I delved deeper into sustainability and carved out a sustainable branding practice. Everywhere it seemed, marketers were jumping onto the green marketing bandwagon. Meanwhile, consumer complaints of “greenwashing” kept growing as marketers used one hand to paint their companies or products green and the other to cover their eyes to the brown.

Words and deeds

Sustainable branding is not simply marketing communications by another name. It’s aligning what you stand for as a business with what people experience from you. Greenwashing does the opposite: It misaligns words and deeds.

Companies have been saying one thing and doing another forever. What’s changed is the technology and desire to call them out. Social media tools such as Twitter and Facebook and user-generated sites such as Yelp will expose hypocritical businesses in a heartbeat. And nowhere is the B.S. radar on higher alert than when a company speaks of social or environmental responsibility. People may overlook the advertisement that overstates a product’s benefits. But many can’t wait to bust the company that promises — and fails — to do good.

Carefully researched, considered and cultivated, a brand moves a business toward competitive distinction and customer relevance. Unfortunately, most businesses leave brand management to marketing communications. They equate branding with names, logos, taglines, messages, advertising campaigns and a consistent “look & feel.”

Where the buck stops

What our businesses say and how we look matters when separating ourselves as a brand. But not nearly as much as what we do as a business.

Want your brand to stand out from the crowd? Then let your actions do more of the talking. Nothing communicates as convincingly as a company whose employees, culture and operations consistently deliver a distinct, relevant product, service or experience.

This doesn’t happen by accident. It requires a CEO and senior managers who ensure their company walks it talk. Unless your marketing department runs the company, the branding buck must stop with the people who have ultimate authority to motivate, train or cajole everyone to deliver on the company’s core promise.

Stepping onto the path of sustainability makes this more imperative than ever.

When you pledge to build a more sustainable company, it’s like handing a magnifying glass to your customers, employees and other stakeholders and inviting them to inspect your every move. Witness the emergence of greenwashing watchdogs.

Living the brand

The prospect of greater scrutiny frightens some executives. Others say bring it on. They know integrity and accountability have always been hallmarks of great companies. And they don’t fear the added weight of social and environmental responsibility that a commitment to sustainable business practices demand. They’re simply trying to do the right thing.

But even their firms may need help living their brands. That’s why I’ve formed a team of experts in organizational development, sustainability, research, design and storytelling.

I look forward to sharing more about our collaboration soon. But you can be sure we’re clear on one thing: Making a promise is the easy part of branding. It’s the delivery we need to worry about.

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The yin yang of sustainability

Throughout sustainability circles one word is a constant: change. Sustainability is ultimately about instigating, managing and navigating change.

Or so it seems.

Look more closely, however, and the picture appears incomplete. Aren’t we forgetting the yang to the yin of change? It’s worth asking, because many of those we hope to influence value stability far more than change.

This yin yang of sustainability came to mind after watching a provocative video presentation by psychologist Jonathan Haidt about the moral roots of liberals and conservatives. His comments were made within the context of politics. I found them equally relevant to my work as a consultant in sustainable branding, where the role of values is crucial.

Liberals and conservatives

Haidt’s research finds that liberals in societies throughout the world share a common attribute of “openness to experience.” They value novelty, diversity, cross-cultural experiences. They’re comfortable with change. I would say some even insist on it.

Conservatives, on the other hand, value attributes such as safety and dependability. They seek order and stability.

“The great conservative insight,” Haidt told his mostly liberal audience, “is that order is really hard to achieve. It’s really precious, and it’s really easy to lose.”

Haidt was referring to civilized societies. He could just as easily have been speaking of business. The bursting economic bubbles and normal ups and downs of daily business make periods of stability precious indeed. As a businessperson, I love stability — and I’m a liberal.

I don’t know anyone who enjoys making decisions in the midst of chaos or disorder. That may be why businesses tend to be conservative organizations. They seek stability so they can reduce the risk of making poor, hurried decisions and increase the likelihood of success.

Resisting change vs. desiring stability

We’ve long been told humans resist change because we fear the unknown. Dealing with and overcoming resistance to change is how we often frame our most pressing business challenges. We all know the frustrations of executives trying to move their employees in new directions or “change agent” employees trying to persuade their reluctant bosses.

One person’s resistance to change, however, is another person’s desire for stability. There’s a difference. Seeking stability doesn’t automatically mean resisting change. Consider, Haidt says, the gods Vishnu the preserver and Shiva the destroyer, two of the three gods in the Hindu trinity (along with Brahma the creator). The worship of stability (Vishnu) and change (Shiva) are foundational in one of the world’s great religions.

In other words, change and stability, far from being enemies, need each other to create a world that’s whole. Or a business in balance.

The liberal narrative

I’d like to think sustainability is an apolitical issue. Still, Haidt’s liberal-conservative characterization helps explain why liberals dominate sustainability gatherings. We love talking about changing the world. It excites us. Gives us purpose. We’re driven to undo all the damage humans and institutions have done to each other and the environment. And we believe our arguments for change are unassailable: How can anyone ignore global warming, decimated ecological systems, the rich-poor divide? Things have to change.

That’s our narrative. And we’ve had some success in spreading its message. More and more businesses are awakening to their social and environmental responsibilities. If Walmart, of all companies, can enjoy acclaim among environmentalists for its sustainability leadership, positive change must indeed be occurring.

Still, the case for sustainability remains a murky work in progress. The disappointing Copenhagen talks proved how divided our world leaders remain on the actions and timetables needed to prevent the worst of climate change (there’s that word again). And despite some high-profile exceptions, business leaders have been slow to see the light of sustainability.

A balanced approach

We’ll reach and influence more people by attending to both sides of the sustainability equation: change and stability. When making the case for sustainability, especially in the realm of business, try speaking less to the need for change and more to the benefits of stability and order.

Demonstrate to executives how the adoption of sustainable business practices lessens the likelihood of disruptive change by creating more resilient organizations. Prove to employees that sustainable practices create a more secure work place. And show customers how your products and services respect their innate desire for reliability and dependability — while doing no harm.

Yes, achieving sustainability requires change. And it produces stability. We’d do well to remember both.

Special thanks to friend Thomas Joseph Doherty for pointing me to Haidt’s video.

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