Posts Tagged ‘brand meaning’
2010 tied 2005 as the hottest year on record, according to reports last week. The news came as flood waters overwhelmed Queensland, Australia and mudslides killed hundreds in southeast Brazil. The natural disasters were made worse by global warming, scientists told ABC News.
Meanwhile, a new poll shows only 40% of Americans believe global warming is caused by human activity. And New York Times environmental blogger Andy Revkin said in 2010 “global warming, the greatest story rarely told, had reverted to its near perpetual position on the far back shelf of the public consciousness — if not back in the freezer.”
Is that how it is for you? Is climate change even on your radar screen as a business? And if it is, are you doing something about it? Or are you treating it like some harmless object along the distant horizon?
What your brand can do
I won’t make an argument for why you or your business should care about climate change. I’ll leave that to authors like Bill McKibben, whose 2010 book “Eaarth” is an unsparing description of a world already scarred by global warming and a guide to how we must now live in it.
What I would offer are five ways your business brand can engage stakeholders on climate change. After all, a large minority of Americans believes humans are causing global warming and increasing numbers of customers are holding business accountable. On the opportunity side, brand differentiation around climate change is there for the taking in many markets.
- Brand as promise: You can’t waffle on climate change. Choose to believe the scientific evidence and climate scientists like this one who states unequivocally, ”We’re observing the climate changing – it’s happening, it’s real, it’s a fact.” Take a stand. Let your stakeholders know your business cares deeply about the trajectory of the world’s climate. Then show them what you’re doing about it through your products, services, operations and culture.
- Brand as meaning: Customers, employees and, indeed, all stakeholders are in constant search for meaning. That’s life. Connect what you’re doing on climate change to what matters to your stakeholders. And what matters to most of us is that we and those we care about achieve happiness and avoid suffering. The climate is now on a very unhappy path. Be an example for a different way forward.
- Brand as emotion: We all experience basic emotions such as joy, love, anger, sadness, surprise and fear. For many of us, the thought of climate change overwhelms us and triggers undesirable emotions. How much more desirable is a brand that taps into the joy and satisfaction in caring for our planet and its current and future inhabitants?
- Brand as story: Humans connect through stories. It’s how we entertain, educate, preserve our cultures and instill values. Your brand is a story. Place it within the Mother of All 21st Century Stories — climate change — and watch as new, meaningful and emotional connections get made.
- Brand as experience: No matter what we tell others about our brands, what determines their fates are the experiences others have of them. When someone interacts with your business or product, they experience your brand as a promise kept or a promise broken. Promise to be on the right side of climate change and then give others the experience of standing with you — and you with them — in creating a world hospitable to all.