Archive for February, 2009

Greenwashing is just the tip of the marketing iceberg

Greenwashing is a regrettable practice across the business world today. And I applaud initiatives such as the Greenwashing Index to prevent the practice from spreading.

I’m concerned, however, that greenwashing may be distracting marketing executives and educators from an even more distressing matter: The vast number of companies, large and small, that even today don’t give lip service to green or sustainable products or practices. They don’t pretend to be sustainable, don’t promise to become sustainable, don’t understand what it means to be sustainable and, frankly, don’t appear to care.

The marketing and advertising of these companies remain what they’ve always been: attempts to promote and sell products and services, without a hint of green gloss. They stress the usual customer benefits: greater value, quality, innovation, convenience, luxury, responsiveness, ROI and the like. But they make no claims to be more earth-friendly, socially responsible or otherwise green or sustainable. These businesses continue to do what they’ve always done, with no obvious regard or accountability for the environmental or social impact of their actions now or across future generations, except perhaps as required by law, rule or regulation.

I don’t know what percentage of businesses are making concerted efforts to become far more sustainable. I’d wager it’s a small minority. One reason the media features companies that embrace sustainability is they are the exceptions. If every company was going green, there would be no story. And one reason businesses tout the “greenness” of their products or practices (sometimes resorting to greenwashing) is they see a competitive or “first mover” advantage. Again, if all companies produced sustainable goods or services, that advantage disappears.

The point is too few businesses are serious about sustainability today. And that should have brand managers, PR counselors, ad execs, social media mavens and all other marketers up in arms.

I don’t want to minimize the seriousness of greenwashing — no company should be allowed an advantage through false or deceptive marketing. But who should worry us more:

  1. The few unethical companies (and their marketers) trying to pull the green wool over our eyes? Or…
  2. The many businesses making truthful, “non-green” claims that contribute to excessive or inequitable consumption and their inevitable byproducts: natural resource depletion, ecological damage, climate change, poverty?

Marketers committed to sustainability have a perfect opportunity in this worsening recession to drive home a critical point among their not-so-green peers: It’s time to examine the very role of marketers in fueling unsustainable economies and ways of living. Or stated more positively, how marketers can get on the right side of sustainability.

Ridding the world of greenwashing would be welcomed progress. Harnessing the creative and persuasive talents of every marketer on behalf of a sustainable world would be nothing short of awesome.

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The crisis of identity in business

An owner of a popular gourmet restaurant in Portland, Ore., recently told the local daily, “This year is about survival. Not making money, just surviving.” I suspect that sentiment is shared by vast numbers of owners and executives of businesses large and small right now. GM and Chrysler, anyone?

What began as a financial system meltdown is now a full-blown economic crisis that is worsening by the day. For those businesses able to survive this period, there may be a new crisis looming. I’ll call it the identity crisis.

We feel this individually when we’re suffering confusion about who we are, why we exist, what our role or purpose in life is. Psychologist Erik Erikson, who is said to have coined the term, observed that adolescents were especially prone to an identity crisis. Others speak of it as a condition anyone may confront in a period of great change.

Businesses are not immune to this experience, especially when revenues drop precipitously or leadership loses its focus or exuberance. They may not call it an identity crisis, but the existential questions are the same we ask as individuals: What is our role? Who do we serve? What do they need? What do we offer that matters? How are we different? Why should anyone care?

If companies aren’t dealing with doubts like these today, they probably will be soon. Why? Well, look no farther than the headlines that assault us by the hour. Massive bank bailouts and economic stimulus packages, layoffs by the tens of thousands, huge budget shortfalls in state and local governments, warnings of escalating climate change — and widespread perception that things will only get worse.

No one knows what lies ahead. But one thing seems certain. There will be no going back to the way things were. The days of easy credit, unrestrained consumer spending, unregulated markets, cheap non-renewable energy — the basis for our economic “success” and environmental mess — are behind us. The sooner businesspeople accept that, the sooner we can begin the soul-searching work of determining our reasons for being in today’s new world.

According to one reporter, “Researchers have found that those (individuals) who have made a strong commitment to an identity tend to be happier and healthier than those who have not.”

I believe the same applies to businesses. Firms whose success rests on the old order of things — and that means most of us — strike me as most vulnerable to a crisis of identity. Happier prospects await those who create and commit to a mission and organizational identity consistent with the financial and environmental realities that will be with us for years to come.

In my work helping organizations bridge their mission into their brand identity, I see the benefits of clarity, focus and meaning this effort brings.

If you’re among those struggling with the purpose of your firm’s existence, here are two questions worth considering:

How can we become part of the solution to this economic and environmental crisis? The world and its inhabitants need all the help they can get. For too long, industry has let government, social service, environmental or faith-based organizations solve social and ecological problems. There is an opportunity, not just a responsibility, for businesses to answer the call. Identify how your firm can make a difference, choose a path and watch your whole organization come alive!

What are our customers’ essential needs and how can we satisfy them? One reason we’re in this mess is business has fixated on stoking customer desires more than on satisfying fundamental needs. The result has been consumption and waste of a planet’s worth of stuff, with too little human happiness and too much economic disparity and ecological damage to show for it. As the economy tanks, businesses and individuals are getting back to basics.

If you’re wondering what constitutes basic human needs, Chilean economist Manfred Max-Neef identifies nine: subsistence, protection, affection, understanding, participation, leisure, creation, identity and freedom. Seems like a great starting point for giving your business renewed purpose and relevance in the months and years to come.

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